This Privacy Policy explains how Tripflip (“Tripflip”, “we”, “us” or “our”) collects, uses and shares information when you use the Tripflip mobile apps, website at tripflip.app, and related services (together, the “Services”).
If you do not agree with this policy, please do not use the Services. Questions: privacy@tripflip.app.
1. Information we collect
Information you provide
- Account details such as name, email address and sign-in credentials when you create an account.
- Preferences, saved places, itineraries and feedback you submit in the app.
- Communications you send us (support, press, partnerships).
Information collected automatically
- Device and app data (device type, OS version, app version, language, crash logs).
- Usage data (screens viewed, features used, approximate interaction timestamps).
- Location data when you allow it — used to show nearby places and navigation, and (only if you switch it on) for Nearby Alerts. Location is important enough to have its own section: see 2. Location and Nearby Alerts below. You can disable location in your device settings; some features will then be limited.
- On the website: standard server logs and essential cookies needed for core functions (such as theme preference).
Information from partners
Tripflip is powered by Tripadvisor. Place content, ratings and related travel data may come from Tripadvisor and other content partners under their terms and privacy practices.
2. Location and Nearby Alerts
Tripflip uses your location in two ways, and they work very differently.
While the app is open
We use your location to show how far away a place is and to draw a walking route to it, the same way any maps app does. To draw that route we ask a public routing service run by FOSSGIS e.V. (the OpenStreetMap routing servers) for the walking path between you and the place. Your starting point is rounded to roughly 11 metres before it is sent. This only happens while you have a place open on screen — never in the background. FOSSGIS runs that service independently of us; it is not acting on our instructions.
Nearby Alerts — off unless you turn them on
If you switch on Nearby Alerts, Tripflip can notify you when you are a short walk from a place on your itinerary, or from a well-reviewed place that matches your interests. The feature is off by default and asks for your permission before anything starts.
The matching happens entirely on your phone, and we never receive your position. Your itinerary is already stored on your device. Your phone's operating system tells the app when you cross into a circle drawn around one of those places, and the app compares that against your own saved places locally. We do not receive, store or log your coordinates, so there is no location history of you in our systems — we never receive the locations that would create one.
So the app can also suggest places you have not saved yet, it downloads a list of well-reviewed public places for an area ahead of time and then matches against that list offline. To fetch that list the app sends an approximate area — a grid square roughly 5 km across, or a city you chose in the app — never your actual position. A 5 km square says “somewhere in this part of the city”. It does not say where you are.
Walking times shown in a notification are worked out on your phone from the straight-line distance, allowing for the fact that streets are not straight. They are estimates: somewhere that is close as the crow flies but across a river or a motorway may take longer to reach than the notification suggests.
Some information is kept on your phone so the feature behaves sensibly — your most recent position, which places you have already walked past (so we do not nudge you about the same place twice), and any pauses you set. None of it is uploaded. Turning Nearby Alerts off stops all background location monitoring immediately and erases all of it, along with any downloaded list of places.
Because Nearby Alerts rely on your consent, you can withdraw that consent at any time by turning the feature off in the app or revoking location access in your device settings.
Notification analytics
To understand whether Nearby Alerts are useful rather than annoying, we record that a notification was sent, opened, dismissed, acted on, or held back. These records are not linked to you. They contain no account identifier and no user ID, the time is rounded to the hour, and distance is recorded as a broad band (for example “within 250 m”) rather than a measurement. We keep them for 90 days and then delete them automatically.
Because these records contain no identifier for you, we cannot connect them back to your account — which also means there is nothing in them for us to export or delete if you ask us to delete your data. Everything that is linked to you is covered in the sections below.
3. How we use information
- Provide, personalise and improve the Services (recommendations, itineraries, maps).
- Operate accounts, authentication and customer support.
- Monitor performance, fix bugs and keep the Services secure.
- Comply with law and enforce our Terms.
- Communicate product updates when you have opted in or where permitted by law.
4. How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us host, analyse, message or support the Services (under contract).
- Tripadvisor and other data partners as needed to power place content and related features.
- FOSSGIS e.V., which runs the public OpenStreetMap routing servers, when we draw a walking route to a place you have open on screen. It receives an approximate starting point and the destination, and operates that service independently of us rather than on our instructions. This never happens in the background and is not part of Nearby Alerts.
- Authorities when required by law or to protect rights, safety and security.
- A buyer or successor if we are involved in a merger, acquisition or asset sale.
5. Retention
We keep personal information only as long as needed for the purposes above, including legal, accounting or reporting requirements. When no longer needed, we delete or anonymise it where reasonably possible.
6. Security
We use technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure; please use a strong unique password and keep your devices up to date.
7. Your choices and rights
- Update account details in the app where available.
- Control location permissions and notifications in your device settings.
- Depending on where you live, you may have rights to access, correct, delete or export your data, or to object to or restrict certain processing. Contact privacy@tripflip.app.
If you are in the EEA/UK, you may also lodge a complaint with your local data protection authority.
8. Children
The Services are not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe we have, contact us and we will take appropriate steps.
9. International transfers
We may process information in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
10. Changes
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. Continued use of the Services after changes means you accept the updated policy.
11. Contact
Tripflip — Privacy
Email: privacy@tripflip.app
Web: https://tripflip.app